Privacy policy

Privacy Policy

At Handcraftor, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

By using our website or placing an order, you agree to the practices described below.

Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you use our website.

Information You Provide

When you interact with our store, you may provide personal details such as:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment and order details

This typically happens when you:

  • Place an order

  • Contact customer support

  • Subscribe to emails or updates

  • Create an account (if applicable)

Information Collected Automatically

When you browse our website, certain technical data may be collected automatically, including:

  • IP address

  • Device and browser type

  • Operating system

  • Pages viewed and time spent on site

  • Click and interaction behavior

  • Cookies and similar tracking technologies

This helps us improve website performance and user experience.

How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Delivering products and providing tracking updates

  • Handling payments and preventing fraud

  • Providing customer support

  • Improving our website and services

  • Sending important updates related to your order

If you choose to receive marketing emails, we may also send promotional offers or product updates. You can unsubscribe at any time.

How We Protect Your Data

We take data security seriously and use industry-standard measures to protect your information.

These include:

  • Secure SSL encryption for transactions

  • Trusted third-party payment processors

  • Restricted access to sensitive data

  • No storage of full credit or debit card details on our servers

While we work hard to protect your data, no online system can be completely secure.

Sharing of Information

We do not sell or rent your personal information.

We only share data when necessary to operate our business, such as with:

  • Payment processors

  • Shipping and fulfillment partners

  • IT and website service providers

  • Analytics and marketing tools

These partners are required to handle your data securely and only for authorized purposes.

Cookies and Tracking

We use cookies to improve your browsing experience and help our website function properly.

Cookies may be used for:

  • Shopping cart and checkout functionality

  • Website analytics and performance tracking

  • Marketing and advertising optimization

You can disable cookies in your browser settings, but some features of the site may not work correctly.

For more information about Shopify cookies, you can refer to:
https://www.shopify.com/legal/cookies

Third-Party Services

Our website may include links or integrations with third-party services.

We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing any personal information.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under 13 years old.

We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will delete it promptly.

Email Communications

We may send you emails related to:

  • Order confirmations and shipping updates

  • Customer support responses

  • Promotional offers (only if you opt in)

All marketing emails include an unsubscribe option, and you can opt out at any time.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.

Any updates will be posted on this page. Continued use of our website after changes means you accept the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us.

Store: Handcraftor

Email: service@handcraftor.com

Address: 1201 Fannin St, Suite 100, Houston, TX 77002, United States

Phone: +1 (713) 909-3093