Refund Policy

At Handcraftor, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help make the return process as simple and straightforward as possible.

Return Window

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, the item must:

• Be unused and in its original condition

• Include all original packaging, accessories, and components

• Show no signs of damage caused by misuse or normal wear

• Be accompanied by proof of purchase or order confirmation

Returns that do not meet these requirements may not be eligible for a refund.

Starting a Return

Before sending any item back, please contact our customer support team to request return authorization.

Email: service@handcraftor.com

After your request has been reviewed, we'll provide instructions on how to proceed with the return.

Please do not ship products back without prior approval, as unauthorized returns may be rejected.

Damaged or Incorrect Orders

We carefully inspect orders before shipment, but mistakes can occasionally happen.

If your order arrives:

• Damaged during transit

• Defective or not functioning properly

• Missing parts or components

• Different from the item you ordered

Please contact us within 7 days of delivery and include photos showing the issue. We'll review the case and work toward a suitable resolution, which may include a replacement, store credit, or refund when applicable.

Non-Returnable Items

For safety, hygiene, or operational reasons, certain items cannot be returned.

These may include:

• Personalized or custom-made products

• Perishable goods

• Personal care or hygiene-related items

• Hazardous materials or flammable products

• Gift cards

Any item specifically marked as non-returnable at the time of purchase is also excluded from this policy.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, we recommend returning the original product (if eligible) and placing a new order separately.

Refund Process

Once your return is received and inspected, we'll notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method

• Processing times typically range from 5–10 business days

• Financial institutions may require additional time before the funds appear in your account

If you have not received your refund after this period, please contact us for assistance.

Return Shipping

Customers may be responsible for return shipping costs unless the return is the result of:

• A defective product

• Shipping damage

• An error on our part

Shipping charges from the original order are generally non-refundable unless otherwise required by law.

European Union Customers

Customers located within the European Union may have additional consumer rights, including the right to withdraw from certain purchases within 14 days of delivery in accordance with applicable regulations.

For assistance regarding EU returns, please contact our support team.

Need Assistance?

If you have questions regarding a return, refund, or order issue, we're always happy to help.

Store: Handcraftor

Email: service@handcraftor.com

Address: 1201 Fannin St, Suite 100, Houston, TX 77002, United States

Phone: +1 (713) 909-3093